Warranty & Guarantee

As a reminder, in order to protect your sentimental pieces during the busiest shipping period of the year and to allow our craftspeople the time needed to service your jewelry, we will pause annual shine, resizing, and repair services from November 1, 2023 through January 1, 2024. These services will resume as of January 2, 2024.

Lifetime Warranty: Fine Jewelry

VRAI stands behind the quality and craftsmanship of our jewelry and offers a free lifetime warranty against manufacturing defects on fine jewelry purchases. If you experience damage to your purchase due to manufacturing, please contact us so we may evaluate your piece. Email hello@vrai.com with photos, a short video, and a description of how the damage occurred. If we find the damage is not repairable via the provided images, we may not accept the item back for an evaluation.

A $50 USD deposit will be taken before the shipment of your item back to VRAI for evaluation, which covers the cost of shipping and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. Damage that is not deemed a manufacturing defect and is repairable will have a repair fee quoted to the customer for approval before any work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If the damage is deemed a manufacturing defect, VRAI will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.

Our manufacturing warranty excludes coverage for wear and tear, scratching, stretched chains/rings, and product loss, as well as jewelry damaged due to improper use, cleaning or storage. The VRAI warranty only applies to VRAI.com purchases.

Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering or servicing your jewelry will void your warranty with us. Repair requests from countries other than the United States are examined case by case. Please reach out to hello@vrai.com with your order information, photos of the damage, a short video, and a description of how the damage occurred to see how we can help.

Complimentary gifts cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen. These items are not covered by our warranty and cannot be repaired through VRAI.

Lifetime Warranty: Engagement Rings & Wedding Bands

VRAI guarantees your engagement ring and wedding band to be free of manufacturing defects. If you believe your ring has a defect, you are able to send it back to us at any time for an inspection. Email hello@vrai.com with photos, a short video, and a description of how the damage occurred. A $50 USD deposit will be taken before the shipment of your item back to VRAI for evaluation, which covers the cost of shipping and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. Damage that is not deemed a manufacturing defect and is repairable will have a repair fee quoted to the customer for approval before any work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If the damage is deemed a manufacturing defect, VRAI will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.

As each ring is made-to-order and crafted specifically for you, slight variations are to be expected and are not viewed as a defect.

This warranty does not apply to the replacement of a center stone. Our lifetime warranty excludes coverage for wear and tear, warped rings, discoloration due to contact with harsh chemicals, and product loss, as well as jewelry damaged due to improper use, cleaning, or storage. The VRAI warranty only applies to VRAI.com purchases.

Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering your jewelry will void your lifetime warranty with us. The only exception to this is if you're purchasing outside of the United States and Canada and need a third-party jeweler to service your ring. Please contact us prior to working with a jeweler to initiate this process.

To be eligible for the warranty:

• Please be sure the ring and diamond have not been exposed to unreasonable force or harmful conditions.
• The ring needs to have been stored and handled correctly. An abused, altered, or incorrectly cleaned ring is not eligible for a repair within warranty.
• The ring needs to be in the possession of the original purchaser, as this warranty is not-transferable.

We’ve curated a Lifetime Care Package with everything you need to keep your engagement and wedding rings in perfect condition. Our Lifetime Care package includes one complimentary resize within one full size up or down (2 sizes up or down in European and UK sizes), annual cleanings, and our Lifetime Warranty. You can learn more about Our Lifetime Care Package here. If you have specific questions about our warranty, please reach out to hello@vrai.com.

Lifetime Warranty: Diamonds

We are proud to offer a lifetime warranty for all diamonds created by Diamond Foundry.

We stand behind our products and warrant their graded characteristics through the following full legal guarantee and warranty.

In the unlikely case that your diamond turns out to not meet or exceed a 4C grade stated in this Certificate, Diamond Foundry shall, at its option: Accept the return of the diamond and provide you with a refund of the full purchase price; or replace the diamond with a diamond that meets or exceeds each of the characteristics warranted.

If you make a claim under this Warranty, you must allow Diamond Foundry to: examine the original copy of the Certificate; try and resolve your claim amicably; inspect the jewelry and any gemological evaluation on which you base your claim; remove the diamond from the jewelry for gemological examination. Diamonds must be graded as loose stones by an internationally recognized diamond grading laboratory. Since the diamond grading process is a subjective science, your claim is only warranted if the internationally recognized diamond grading laboratory grades your diamond at least two grades lower in color and/or clarity.

The condition of the diamond will be determined by examination under no greater than 10x magnification and by standard gemological techniques. The accuracy of angles and linear measurements will be determined by the following tolerances: ±0.2º and ±0.02 millimeters.

This Warranty remains in effect in perpetuity with the original purchase proof. It covers the lack of conformity of the diamond with the 4C grades stated on this certificate at the time of sale. It does not cover damage to the diamond that occurs after delivery including normal wear & tear, cuts or scratches, consequential or incidental damages provided or allowed by an insurance coverage. This Warranty is not transferable and only applies to the original purchaser of the product. Your claim is only warranted if the internationally recognized diamond grading laboratory grades your diamond at least two grades lower in color and/or clarity.

This warranty gives you specific legal rights; it does not, in any way, affect the rights given to you by law.

Diamond Sizes

Diamonds sold as part of jewelry may not each have unique certificates, please refer to the tolerance specifications here.

Diamond Value Guarantee Program

Your VRAI Created Diamond Investment for a Lifetime

At VRAI, we understand the emotional significance of an engagement ring, and that's why we're committed to providing a lifetime value guarantee for your VRAI diamond. Think of it as your very own "rainy day" fund, ensuring your diamond investment remains a valuable asset for years to come.

With our Diamond Value Guarantee Program, any certified solitaire diamond (0.30ct and above) set in a VRAI engagement ring, or purchased loose, is eligible for an upgrade at any time. You can return your original VRAI diamond and receive a credit equivalent to the purchase price, which can be applied towards any diamond jewelry on VRAI.com that is at least fifty percent greater in value. This includes jewelry featuring a 1/4ct+ diamond, engagement rings, or loose diamonds.

Please note that this value guarantee is exclusive to the original purchaser and does not include the cost of your setting, duties/taxes paid on the diamond, or shipping costs. All applicable duties and taxes will be charged on the full retail price of your new jewelry, prior to applying the credit. The entire credit must be used towards your order, and all diamond jewelry purchases made with this credit are final sale. A Cut for You™ VRAI Created Diamond is not eligible for a diamond upgrade unless it is less than or equal to 5ct and is a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess, or Elongated Cushion.

To qualify for the Diamond Value Guarantee Program, your diamond must be in its original condition, accompanied by the original purchase receipt and diamond certificate. Any damage to the original diamond may disqualify it from this program.

Upon verification and inspection of your diamond, we will return the original setting to you. Please be aware that your setting is non-refundable. If you choose to purchase another VRAI engagement ring, a new setting must be purchased as each setting is custom-made based on the diamond's specific measurements.

Invest in a VRAI diamond engagement ring today and enjoy the peace of mind that comes with our lifetime value guarantee. Your love story may evolve, and so can your diamond.

The customer is responsible for return shipping. Please reach out to hello@vrai.com for return shipping instructions, and to initiate the upgrade process.

Insure Your Jewelry

VRAI recommends insuring your fine jewelry purchases. If your jewelry gets lost, stolen, damaged or mysteriously disappears, your insurance policy has you covered. We're happy to provide appraisals for any design that features a 1/4ct or larger diamond. Please email hello@vrai.com to initiate this request.

To insure your VRAI purchase with Jewelers Mutual Insurance Group (available for US and Canada, excluding Quebec), click here

Last revised on November 5, 2023